This is a complaint I filed with Air-Asia thru their website. Their call-centers are of no use since they are not 24hrs. I even tried talking to their Manager at Clark-airport but she wasn't of any help. AirAsia....cr*p.
I am writing to complain of the outrageous delayed flight that is currently being experienced by my mother-in-law, with flight reference number ******.
What kind of airline are you running? I know you are a “budget-airline” but this is ridiculous! If it was due to a technical problem we would understand. But a “scheduling-problem” at KL-airport??? It is totally unexcusable!
I have my share of “scheduling problems” with Air-Asia last April. My KL-to-Clark flight was delayed for over an hour before we took-off. My return flight to KL was ALSO delayed. Is Air-Asia so small that your management does not even have conviction to put their foot down when Air-Asia flights are intentionally(?) delayed by the KL-airport????
Normally, when there are long delays, the airline will book the passengers to a nearby hotel for them to rest until the flight is on. But as of this writing, my mother-in-law is languishing at Clark-airport waiting for the flight to go on as scheduled or your next announcement that the flight is delayed, among the rest of the tired passengers. Your Clark-office did not even try to persuade the Clark-airport Immigration to let the passengers out so that they can rest in a hotel. They did not even try to bring in folding beds for them to sleep on. Your Manager at Clark-Airport said that the airport is small but that does not mean you don't give your best effort.
You should learn to take care of your passengers because they bring in the money for your company. If events like this go unattended, you will lose passengers in the end. You can imagine if word of this gets out to the public they will think twice before booking with Air-Asia again. You should somehow make-up for this by giving just compensation to these poor passengers who have been waiting since of Jun29 to wait for their flight. A free meal is not enough!!!
We are totally disgusted by this and we demand an explanation.